Zero Gravity Cloud.
Zero Gravity Cloud (ZGC) was founded in 2016 as a next-generation, born-in-the-cloud business. We help South African contact centres and the teams around them run better — with cloud engineering, managed operations, and a growing AI practice built on the same foundations.
A few of our services,
at a glance.
We'd love to talk about how we can help you. Below is a short list — the full conversation happens over a call.
Cloud Contact Centre
A modern, cloud-delivered contact-centre stack — voice, chat, and WhatsApp — built on platforms we already trust.
AI Agents & Copilots
AI voice and chat agents for tier-one volume, and copilots that make your human agents faster and more accurate.
Cloud Advisory
Cloud Adoption Framework engagements and Well-Architected Reviews — the foundations everything else depends on.
Managed Cloud Operations
Monitoring, patching, cost optimisation, and 24/7 incident response for the workloads you count on.
AI Revenue Operations
Intelligent outbound, lifecycle automation, and lead qualification — the same AI skill set pointed outward.
Business Process Optimisation
Re-engineering contact-centre workflows for greater efficiency — by hand and by machine.
Six outcomes we keep on the table.
Cost Savings
By building in efficiencies and leasing cloud services.
Risk Mitigation
Via redundancy at every level.
Infrastructure Automation
To enable scalability on demand and cost reduction.
Digitisation & Integration
Of manual systems and processes into a holistic technology platform.
Revenue Growth
As the ultimate output.
Continual Improvement
What did we learn? How do we apply it to prevent recurrence?
Got a question? We'd love to hear it.
Whether you're ready to scope a project or just curious about what a cloud contact centre looks like in 2026, drop us a line.